Terms and conditions

1. General Provisions

Terms and conditions apply to purchase online on the website www.bonilash.ro lay down specific conditions and rights and obligations of the seller (distributor) and the buyer (customer, consumer). Seller and operator of online transactions is ZDROVIT ROMANIA SRL, headquartered in Bucharest, sector 1, str. Sevastopol nr.13-17, ap.114, postal code 010 991, tel: 021.310.65.15 Fax: 021.310.65.14, J40 / 11061/2004, CUI RO16585750. For contact information please see contact information on the website (this section is part of these terms and conditions).

The relationship between the parties is governed by the following acts:

 

2. Order

The buyer may place orders by adding the product / products in the basket, followed BY the steps in which you select the payment method and enter contact details and delivery. Adding a product to the shopping cart without completing the order does not entail placing an order and thus no automatic product reservation.

When completed, the order details can be checked in the confirmation message.

By completing the order, the buyer agrees the data provided necessary for the buying process are accurate, complete and true.

 

3. Definitions

Seeling Contract is any contract under which the seller transfers or undertakes to transfer the ownership of goods to the consumer and the consumer pays or undertakes to pay the price.

The seller (distributor) - a person who in accordance with contractual terms and conditions provides consumer product. It is any natural or legal person, public or private, acting in his commercial, industrial production, craft or profession in relation to contracts covered by OUG no. 34/2014 and any person acting the same purpose in the name of or on behalf thereof.

Consumer (buyer) - any individual or group of individuals constituted associations, which in accordance with contractual terms and conditions, is acting for purposes outside his trade, industrial production, craft or profession.

Distributor (trader in the chain of distribution) - a natural or legal person authorized, who, in his business, in accordance with contractual terms and conditions, producing, importing, transporting or selling products or parts thereof or services.

The contract of sale / Order - an order placed by the buyer is a legally binding act, subject to confirmation and acceptance of the order by the seller. From the moment of express acceptance of the order by the seller and receipt, acceptance of the order by the buyer, the parties is a contract generator of rights and obligations for both parties, as defined them in the contract or these terms and conditions, which are an integral part of this contract.

Goods - any items, including documents and services specified in the Order, to be supplied by the Seller, Buyer.

Terms and Conditions - contractual agreement between the seller and the buyer in accordance with the terms and conditions set forth in this section. Buyer accepts the terms under which the contract is concluded when submitting the order, the command generating legal effects when the contract of sale by order confirmation and acceptance by the seller. The buyer will be aware these conditions, conditions that are deemed to accept them in order when transmitting the seller, and when accessing and using the site www.bonilash.ro.

Intellectual Property Rights - all rights materials such as know-how, copyright and rights in the nature of copyright, database rights, design rights model, patents, trademarks and registrations of domain names for any of the foregoing.

Site - www.bonilash.ro domain and its subdomains

Returns- right in accordance with art. 9 paragraph. 1 of GEO 34/2014, you have the right to withdraw from this contract without giving any reason within 14 days. The withdrawal period will expire after 14 days from the day:

To exercise the right of withdrawal must inform us about your decision to withdraw from this contract by an unequivocal statement, for example, a letter sent by mail or e-mail addresses provided in the "Contact" section of this web site section integral part of these terms and conditions. For the same purpose, you can send addresses provided in the "Contact" section of this site following withdrawal form.

 

4. Withdrawal Form. Withdrawal procedure

By: ZDROVIT Romania / Sevastopol Street No. 13-17, Sector 1, Bucharest

Email: info@bonilash.ro

Hereby inform you about my withdrawal from the contract of sale of the following products:

The products have been ordered to date:

Name of the buyer:

Address of the buyer:

Signature buyer (only if this form is notified on paper):

The form for withdrawal from the contract you find here

 

Date:

To meet the deadline for withdrawal is sufficient to send the statement of exercising the right of withdrawal before the withdrawal period has expired.

If you withdraw, we shall reimburse the amount received as payment from you, including, where appropriate, the costs of delivery without undue delay and in any event no later than 14 days from the date on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same method of payment as the consumer used for the initial transaction (in case of bank transfer, the buyer must specify IBAN account in RON, consisting of 24 characters); In either case, you will not be charged fees as a result of such reimbursement. Unless the seller has offered to collect the purchased product by himself, the seller may delay repayment until the receiving back the goods or until it was supplied evidence of having sent back the goods being the earliest date available.

If you have received the products ordered, send products without undue delay to the following address - ZDROVIT Romania, Sevastopol Street No. 13-17, Sector 1, Bucharest, in any case not later than 14 days from the date on which you have communicate your withdrawal. The deadline is met if the goods are sent back before the expiry of 14 days.

You will have to bear the direct cost of returning the goods and are responsible only for the diminished value of products resulting from manipulations other than those necessary to establish the nature, qualities and functioning products.

BONILASH products are sealed for consumer safety. Products can be returned only if they were not sealed otherwise unable to return due to health protection and hygiene reasons, according to art. 16 lit. e) of OUG 34/2014.

Depending on the condition of returned product, will decide if reimbursement can be accepted.

Only in certain situations depending only on seller decision , product returns are accepted if they show small signs of wear. In such cases, the seller will check the product and will determine the amount to be returned to the buyer (must specify IBAN account in RON, consisting of 24 characters).

 

5. Order processing

After recording the order you will receive by email an automatic reply acknowledging receipt of the order. Only after you press "order confirmation" of text mail, it will be processed. Orders received by 12 pm are usually processed the same day or the next working day. Products are usually shipped within maximum 4 days.

ZDROVIT Romania may unilaterally terminate this contract and can automatically cancel the order made by the consumer, based on previous notification addressed to him without any further obligation to any party against the other or neither party has to ask for damages in these cases:

 

6. Delivery

The seller undertakes to ship goods in Romania by courier door-to-door, to the Purchaser.

Delivery is free (in Romania), international transportation cost is 25 lei, regardless of the order value. At the time of shipment of your order you will receive an electronic confirmation containing details on the courier company and parcel number. Delivery is made by courier service DPD, within maximum 4 days after termination. If you are not available / D for delivery, you will receive a notification. If delivery is not made within the expected time frame, please contact us to expedite delivery.

We are not responsible for shipment delay, loss, destruction, damage, non-delivery or wrong delivery of shipments or part thereof if it is generated by fortuitous events or force majeure, understanding here, but not limited to the following:

The seller download the risks and responsibilities associated with their goods are handed over directly to the Purchaser or the Purchaser.

 

7. Prices and validity of the offer. Payment methods

All prices listed on the website include VAT and are final. The prices are those at the time of ordering products regardless of any subsequent price changes.

Product photos are for presentation purposes and does not undertake Seller in any way.

Electronic bill

After sending the package you will receive an email confirmation which will be the invoice electronically. We also inform you that the electronic invoice is also available on request by e-mail at comenzi@bonilash.ro.

By submitting Order, Buyer agrees to receive bills electronically via e-mail, at the e-mail mentioned.

Cash on delivery

Billing purchased products is made exclusively in RON using information provided by the Client in the form intended. Seller not responsible for the accuracy of the information provided by the Buyer for the bill. The invoice will be communicated by e-mail shopper.

Customer buyer will pay cash on delivery. Payment will be made to the courier who will issue a receipt.

 

8. Warranty and complaints

 ZDROVIT ROMANIA SRL comply guarantee under Romanian legislation. The warranty applies to normal operating conditions and is valid only for products purchased from the Seller paid by consumers. The products benefit from a guarantee of compliance under Law 449/2003, as it has transposed Directive 1999/44 / EC on the sale of consumer goods and associated guarantees.

The guarantee shall be counted from the date of delivery to the buyer and the product is 24 months. The seller is liable for any lack of conformity existing delivery date A complaint must be made via email to the address in the "Contact Us" section of this site.

The consumer must inform the seller about the lack of conformity within two months from the date on which he has established.

The guarantee shall be paid as follows:

To qualify for the warranty, the buyer is obliged to make a referral.

The notification must contain the description of the claimed defect and a copy of the invoice and the receipt (or any other document showing purchase). Any complaints will be processed without delay and the customer will be informed about the findings. Return procedure will be sent to the email client as soon as the notification was received.

The seller will inform the buyer how  the referral will be processed, including their duration, or, where appropriate, motivation in writing the refusal to grant this request, without exceeding the limit of 15 days from the date of notification to Buyer or delivery date product by the Buyer, in order to apply the measure repair or replacement of nonconforming product if there is a nonconformity. The return product are again in Sellers property. The consumer is not entitled to damages or penalties for non-compliant products and by ordering declare that they accept to receive the equivalent value of goods and transport in case of lack of conformity.

The customer will be refunded your purchase price when it is needed in a bank specified by it, within maximum 15 days from the date of delivering the product for inspection by the Seller, based on a document delivery and taking over or the date of referral to the Seller lack of conformity.

 

9. Alternative Dispute Resolution - SOL

In order to solve independent, impartial, transparent, effective, rapid and fair, extra judicially of any disputes concerning contractual obligations arising from sales contracts concluded with you as a consumer via the website www.bonilash.ro, we inform you of the existence and possibility to use the European platform SOL (hereinafter ODR platform).

The ODR platform is an interactive website, free and available online in all official languages ​​of the European Union, created to consumers and traders seeking to resolve disputes out of court indicated in the previous paragraph. You can access the ODR platform to the next website: https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.show&lng=RO

Our email address is: comenzi@bonilash.ro

 

10. Protection of personal data

By placing an order, each consumer consents as ZDROVIT ROMANIA collect and manage his personal data, in accordance with and in compliance with Law 677/2001.

Any personal data you communicate to us will not be disclosed to third parties without your prior consent and will be processed in accordance with current legislation on protection of personal data. You have the right to access and modify the data, the right not to be subjected to an individual decision and the right to appeal to justice. You also have the right to object to the processing of your personal data and request deletion of data. To exercise these rights, you can submit a written request by e-mail at info@bonilash.ro. It also recognizes the right to appeal to justice. You can always change, update or delete the database.

Provided data are processed in performance of the contract and will be transferred to ZDROVIT ROMANIA, being stored in its database. By placing the order, the buyer agrees to the processing of personal data for the following purposes:

 

By reading these Terms and Conditions you become aware that you are guaranteed the rights provided by law, namely the right to information, access to data, the right of intervention, the right opposition, the right not to be subjected to an individual decision, the right to go to court in case of violation of his rights under the Law 677/2001 on the protection of individuals with regard to the processing of personal data and the free movement of such data.

Policies Newsletter s and use of Cookies ZDROVIT SRL is detailed in the Privacy Policy available on the website www.bonilash.ro consumers, which is an integral part of this document.

 

11. The right of intellectual and industrial property

All the information on www.bonilash.ro are property of Zdrovit Romania. Using this information without the consent of Zdrovit Romania is punished according to laws.

Buyer understands that intellectual property right of a third party will not disclose or make public any of the information received from the Seller.

All drawings, graphics and design elements that appear on the site, the site name and graphic marks are trademarks owned ZDROVIT Romania and can not be retrieved, copied or used without the written consent of the owner.

If the identified material covered by copyright please contact us at info@bonilash.ro.

 

12. Cosmetic products

Please take into consideration that opened and used cosmetic products which show no defect quality and are not expired, can not be returned for health reasons.

 

13. Final clauses

Consumer may be asked to fill out some forms and / or terminate certain contracts at the time of order. The procedure may differ depending on order. Contracts may be made in Romanian or English.

The Purchaser may amend any material errors before ordering.

These terms and conditions allow the buyer archiving and reproduction. Prices for remote communication for placing orders are normal tariffs charged by the operators of these networks.

ZDROVIT Romania not require customers or users by any means of communication (e-mail / phone / sms etc) information regarding confidential data, accounts / cards or passwords. Assuming disclosure of such information to a third party, the user will assume full responsibility. Zdrovit Romania will inform the consumer of such attempts, using the contact.

Zdrovit Romania reserves the right to make any changes to these provisions, and any changes to the site / its structure / service and any content Consumer without notice.

Terms limited provisions, Zdrovit Romania will not be held responsible for any errors appeared on the site for any reason, including because of changes, settings, etc., that are not made by the site administrator.

Zdrovit Romania reserves the right to introduce advertising banners of any kind and / or links on any page of the site, observing the legislation in force.

 

The images on the website are for information

This document agreed between the parties was prepared in compliance with applicable law in Romania.